Effective Date: Date of Purchase

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These Terms and Conditions ("Agreement") govern the purchase and use of translation services provided through Unlimited Ink Notary, doing business as Notary Stars, Certified Document Translation, and any affiliated entity under the Unlimited Ink Notary umbrella (“we,” “us,” or “our”). By placing an order through any of our websites or platforms, the customer (“you” or “Client”) agrees to be legally bound by the terms outlined below.

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1. Scope of Services

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1.1. Unlimited Ink Notary works in strategic partnership with a network of reputable professional translators and certified translation companies.
1.2. All translation services offered are intended for documents requiring certification for use with domestic and foreign governments, including but not limited to immigration, legal, academic, and business purposes.
1.3. Translations are performed by native-speaking professionals and reviewed for compliance with ISO 9001:2018 standards.

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2. Turnaround Time and Scheduling

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2.1. We do not offer same-day translation services.
2.2. Orders may only be scheduled based on our publicly posted turnaround times, which vary based on volume, complexity, and language.
2.3. Clients who attempt to schedule services sooner than our posted turnaround timeframes waive any right to refund or cancellation based on delay.
2.4. All delivery timelines are estimates, not guarantees, though we strive for timely service.

2.5. Turnaround time is calculated from the moment the order is paid for, and that we will not proceed until payment is received; verbal or email communication is not considered confirmation of the project.

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3. Translation Certification

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3.1. All certified translations are delivered with a Certificate of Translation issued on the translation department's letterhead.
3.2. The Certificate affirms:

• The translation is a true and accurate representation of the original.

• The translator is fluent in both the source and target languages.

• The translation was produced in accordance with ISO 9001:2018 accreditation, verified via annual independent audits.

• The declaration is made under penalty of perjury.

3.3. Translations are certified electronically and do not contain a wet signature, unless specifically requested and approved in writing prior to processing.
3.4. All certifications are notarized by an Arizona-based Notary working with Unlimited Ink Notary. Notarization is provided at no cost — the $50 fee is for certification services, which is shared between the Translator and Notary.

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4. Modifications and Client Requests

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4.1. We allow minor adjustments to names, addresses, or formatting in translations when supported by clear documentation.
4.2. We do not accept directive instructions from clients regarding how translations should be rendered, as our translators are obligated to provide a correct and professional interpretation of the original content.
4.3. Attempts to influence or override translator decisions may result in service denial without refund.

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5. Document Submission & Delivery

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5.1. Clients are responsible for uploading legible and complete documents to our platform at the time of order.
5.2. Final translations and certifications are delivered electronically via email or secure download.
5.3. Physical delivery of certified documents is available upon written request and may incur additional charges.

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6. Refunds and Cancellations

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6.1. Due to the nature of customized language services, all sales are final once translation work has begun.
6.2. Orders may be canceled for a full refund only if requested in writing prior to commencement of translation.
6.3. Orders scheduled outside of our turnaround policy (i.e., for sooner than we offer) are ineligible for refund.

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7. Apostille Services

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7.1. Apostille services are offered separately and priced individually. Each Apostille is unique based on destination country and jurisdiction requirements.
7.2. Clients understand that Apostille timelines and acceptance vary by state and country. We cannot guarantee acceptance for foreign use in jurisdictions known to reject electronic certification.

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8. Limitation of Liability

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8.1. Unlimited Ink Notary, its DBAs, and partners shall not be liable for:

• Errors due to illegible, inaccurate, or incomplete original documents.

• Rejections by third parties outside our control (e.g., foreign governments, embassies, schools, or courts).

• Consequential or incidental damages, including financial loss or delays in processing unrelated applications.

8.2. Our maximum liability shall not exceed the total amount paid for the specific service purchased.

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9. Dispute Resolution

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9.1. In the event of a service issue or concern, you agree to provide us with at least fifteen (15) calendar days to review and remedy the matter prior to initiating chargebacks, legal action, or public complaint.
9.2. Disputes that cannot be resolved amicably may be submitted to mediation in Maricopa County, Arizona, prior to arbitration or litigation.

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10. Indemnification

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You agree to indemnify and hold harmless Unlimited Ink Notary and its affiliates from any claims, liabilities, or damages arising from your misuse of our services or breach of this Agreement.

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11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona without regard to conflict of law principles.

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12. Updates and Modifications

We reserve the right to update these Terms at any time. The latest version will always be available on our website, and continued use of our services constitutes acceptance of any changes.

By purchasing translation services through Unlimited Ink Notary, Notary Stars, Certified Document Translation, or any affiliated entity, you acknowledge that you have read, understood, and agree to these Terms and Conditions.